Cancellation Policy | MoxFish

At MoxFish, we understand that plans can change. If you need to cancel your order, we’ve made the process simple and stress-free. Please review the details below to ensure a smooth experience.

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How to Cancel an Order

✔ Contact Us Immediately: Email us at thefish.mox@gmail.com as soon as possible with your order number.
✔ Full Refund Eligibility: If your order hasn’t been processed or shipped, we will cancel it and issue a full refund to your original payment method.

Orders Already Processed or Shipped

✔ If your order has already entered the processing or shipping phase, cancellation may no longer be possible.
✔ However, you may still be able to return your item(s) once they are delivered.
✔ Please refer to our Return Policy for information on return eligibility and procedures.

Refund Policy for Cancellations

✔ Eligible Cancellations: A full refund will be issued for orders successfully canceled before fulfillment.
✔ Refund Timing: Refunds may take up to 5 business days to appear in your account depending on your payment provider.

Need Help?

📧 Email: thefish.mox@gmail.com
📞 Phone: +1 (478) 999-9553
🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

We’re here to help. If you have questions about canceling your order or need immediate assistance, don’t hesitate to contact us.

Return Policy | FAQ | Shop Now