Help & Contact
Order Tracking
Frequently Asked Questions (FAQ) | MoxFish
Have a question? We’ve compiled answers to the most common questions about our products, orders, shipping, and policies. If you need more help, feel free to contact us.
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Ordering
Q: Can I place an order without creating an account?
A: Yes! You can check out as a guest, but creating an account lets you track orders and view order history.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and other secure credit/debit cards.
Q: Can I change or cancel my order after it's placed?
A: Please contact us immediately. If the order hasn’t shipped, we’ll do our best to cancel or adjust it.
Shipping
Q: Do you ship outside the U.S.?
A: No. We currently ship only within the United States.
Q: How long does shipping take?
A: Standard shipping takes 3–7 business days. Expedited and overnight options are available at checkout.
Q: Will I receive tracking information?
A: Yes, once your order ships, we’ll email you a tracking number.
Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 30 days for unused, unopened items. Please see our Return Policy for full details.
Q: How long do refunds take?
A: Refunds are processed within 5–7 business days after we receive and inspect the return.
Q: Can I return opened or used products?
A: Unfortunately, we cannot accept returns on opened or used fish antibiotics for health and safety reasons.
Fish Antibiotics
Q: Are your fish antibiotics pharmaceutical grade?
A: Yes. All our fish antibiotics meet strict quality standards and are intended for use in ornamental fish only.
Q: Do I need a prescription to buy fish antibiotics?
A: No prescription is required to order from MoxFish. However, products are for fish use only and not for human consumption.
Q: What if I’m not sure which product to use?
A: Feel free to contact our customer support team for product guidance based on your fish’s symptoms.
Contact & Support
Q: How can I reach customer service?
📧 Email: thefish.mox@gmail.com
📞 Phone: +1 (478) 999-9553
🕒 Monday–Friday: 9:00 AM – 5:00 PM EST
Still have questions? Reach out to us — we’re happy to help!
