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Shipping & Returns | MoxFish
At MoxFish, we’re committed to providing fast, reliable shipping and a smooth return process. Here you’ll find all the details about our shipping methods, delivery times, and return policy to help make your experience as stress-free as possible.
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Shipping Policy
✔ Shipping Locations: We currently ship within the United States only.
✔ Processing Time: Orders are processed within 1–2 business days (excluding weekends & holidays).
✔ Shipping Carriers: We partner with USPS and FedEx to ensure safe and timely delivery.
✔ Shipping Costs: Rates are calculated at checkout based on the shipping method, weight, and destination.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (USPS/FedEx) | 3–7 business days | Calculated at checkout |
| Expedited Shipping (FedEx 2-Day) | 2 business days | Calculated at checkout |
| Overnight Shipping (FedEx Next Day) | 1 business day | Calculated at checkout |
✔ Tracking: A tracking number will be sent via email once your order has shipped.
✔ Delivery Delays: Estimated times may vary due to holidays, weather, or carrier issues.
Return & Refund Policy
We want you to be 100% satisfied with your purchase. If something isn’t right, here’s how to handle a return.
Return Eligibility
✔ Items must be unused, in original condition, and returned within 30 days of the delivery date.
✔ Some items, such as opened or perishable products, may not be eligible for return.
How to Initiate a Return
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Contact us at thefish.mox@gmail.com to request a return authorization.
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Securely package your item(s) and include your order number.
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Return your item using a trackable shipping service.
Refund Process
✔ Once your return is received and approved, we’ll issue a refund to your original payment method within 5–7 business days.
✔ Shipping fees are non-refundable unless the return is a result of our error.
Contact Us
Have questions about shipping or returns? We’re here to help!
📧 Email: thefish.mox@gmail.com
📞 Phone: +1 (478) 999-9553
📍 Address: 1234 Ocean View Blvd, San Diego, CA 92113
📅 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
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