Customer Service | MoxFish

At MoxFish, we’re dedicated to providing a seamless, secure, and satisfying shopping experience. Below, you’ll find helpful details about shipping, returns, payments, account management, and how to contact our support team. If you need assistance at any point, we're here to help.

Shop Now | FAQ | Return Policy

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Shipping & Delivery

✔ Order Processing: Orders are typically processed within 1–2 business days (excluding weekends & holidays).
✔ Shipping Carriers: We ship with trusted carriers such as USPS and FedEx.
✔ Shipping Costs: Automatically calculated during checkout based on your selected shipping method, package weight, and destination.
✔ Delivery Times: Estimated delivery windows are provided at checkout; however, delays due to weather or holidays may occur.
✔ Shipping Coverage: We currently ship only within the United States.
✔ Free Shipping Offers: Occasionally available through promotions—subscribe to our newsletter to stay updated.

To get a quote, simply add items to your cart and proceed to checkout.

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Returns & Replacements

✔ Return Eligibility: Most unopened items can be returned within 30 days. See our Return Policy for full guidelines.
✔ How to Return: Instructions for returns are outlined clearly on our Return Policy page. You may also contact us for direct support.

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Ordering & Payments

✔ Placing Orders: Orders can be placed securely 24/7 at MoxFish.com.
✔ Payment Methods: We accept major credit cards including Visa, Mastercard, Discover, American Express, and more.
✔ Currency & Pricing: All prices are in USD and subject to change without notice.
✔ Promotions: Stay connected with us via email and social media for exclusive offers.

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Account & Order Management

✔ Order Tracking: Log in to your MoxFish account to view current order status and shipping updates.
✔ Account Updates: You can update your billing, shipping, and login details anytime through your profile dashboard.

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Privacy & Security

✔ Your Data Is Safe: We use encryption and security protocols to keep your information protected.
✔ Privacy Policy: Learn more about how we use and protect your data in our Privacy Policy.

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Terms & Conditions

✔ User Agreement: Please review our Terms & Conditions for more information about using our site and placing orders.

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Contact Us

We’re always here to help!

📧 Email: thefish.mox@gmail.com
📞 Phone: +1 (478) 999-9553
📍 Address: 1234 Ocean View Blvd, San Diego, CA 92113
🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

FAQ | Return Policy | Shop Now