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Shipping & Delivery | MoxFish
At MoxFish, we are committed to fast, secure, and reliable shipping for all your fish antibiotics and aquatic care needs. Below are important details about our shipping methods, estimated delivery times, and policies.
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Shipping Policy
✔ Shipping Locations: We currently ship only within the United States.
✔ Processing Time: Orders are typically processed within 1–2 business days, excluding weekends and holidays.
✔ Shipping Carriers: We use trusted carriers such as USPS and FedEx to ensure reliable delivery.
✔ Shipping Costs: Calculated automatically at checkout based on your selected method, destination, and order weight.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (USPS/FedEx) | 3–7 business days | Calculated at checkout |
| Expedited Shipping (FedEx 2-Day) | 2 business days | Calculated at checkout |
| Overnight Shipping (FedEx Next Day) | 1 business day | Calculated at checkout |
✔ Tracking Info: You’ll receive a tracking number by email once your order ships.
✔ Delays: Delivery times are estimates and may vary due to weather, holidays, or carrier issues.
Shipping Restrictions
✔ Domestic Only: We currently do not ship internationally.
✔ No P.O. Boxes: Some products cannot be shipped to P.O. Boxes. Please use a physical address at checkout.
Damaged, Lost, or Delayed Shipments
✔ Damaged Orders: If your package arrives damaged or incomplete, contact us within 48 hours of delivery.
✔ Lost Packages: If tracking shows your order is delayed or missing, please wait at least 5 business days beyond the estimated delivery before contacting us.
Questions About Shipping?
📧 Email: thefish.mox@gmail.com
📞 Phone: +1 (478) 999-9553
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
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